What types of tiles does Palazzo Tile offer?
We offer a wide range of high-quality tiles, including marble tiles, ceramic tiles, and mosaics. Our products are designed to meet diverse aesthetic and functional needs.
Where are your tiles manufactured?
Our tiles are sourced from top manufacturers around the world, ensuring the highest standards of quality and design.
How can I place an order?
You can place an order by contacting our sales team at info@palazzotile.com or through our authorized distributors. We cater primarily to wholesale customers.
What payment methods do you accept?
We accept various payment methods, including credit cards, bank transfers, and checks. Specific payment options will be provided at the time of order confirmation.
Do you offer trade discounts?
Yes, we offer competitive pricing and trade discounts for our partners. Please contact us at info@palazzotile.com for more information.
What is your shipping policy?
We offer reliable shipping options to ensure timely delivery of our products. Shipping costs and delivery times will be provided at the time of order confirmation.
Do you ship internationally?
Currently, we primarily serve the United States market. For international shipping inquiries, please contact us directly at info@palazzotile.com.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your shipment.
What is your return policy?
We accept returns of unused and undamaged products within a specified period after purchase. Please refer to our Return Policy or contact us at hr@palazzotile.com for detailed information.
How do I return a product?
To initiate a return, please contact our customer service team at info@palazzotile.com with your order details. We will provide instructions on how to return the product.
Will I receive a refund for my return?
Refunds will be processed according to our Return Policy. Once we receive and inspect the returned product, we will notify you and process the refund to your original payment method.
How do I clean and maintain my tiles?
Regular cleaning with a damp mop or cloth and a pH-neutral cleaner is recommended. Avoid using abrasive cleaners or tools that can scratch the tiles. For detailed care instructions, please refer to our Care & Maintenance guide.
Do I need to seal my tiles?
Some tiles, particularly natural stone like marble, may require sealing to protect against stains and moisture. Follow the manufacturer’s recommendations for sealing frequency and products.
How can I become a trade partner?
If you are interested in becoming a trade partner, please contact us at info@palazzotile.com. We will schedule a consultation to discuss your business needs and the partnership process.
What benefits do trade partners receive?
Our trade partners enjoy exclusive discounts, marketing resources, dedicated support, and access to training programs. For more information, please visit our Trade Partners page.
How can I contact Palazzo Tile?
You can reach us via email at info@palazzotile.com. Our team is available to assist you with any questions or concerns you may have.